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Refunds & Returns Policy

 

MSP Photography takes great pride in the quality of our products and will fully refund or replace items in the case of manufacturing defects.

If for any reason you are not satisfied with the quality of your products, please contact our Customer Support Team via the Contact Form. Have your order number with you to assist us to resolve any problems promptly.

MSP is not responsible for any of the following:

  • customer generated mistakes
  • errors or defects including spelling
  • typographical or grammar errors
  • poor image quality derived from low-resolution images,
  • colour variation where the actual colours or tones on the product differ from the colours displayed on your monitor
  • order quantity or other ordering errors.

Please be sure to preview your order carefully before placing your order. Images and text will be printed as you have provided them in your order. We do not check for, or correct, any customer generated mistakes.

If you have an issue with your order and believe it is a production or damage in transport issue the first thing you need to do is contact our Customer Support Team via the Contact Form.

 

Damaged or Missing Items

If your order was damaged in transit please fill out our Contact Form within 48 hours of the shipment receipt, or next business day in the case of a weekend, providing your order ID and a description of the problem. Our Customer Support team will raise a job ticket for you and contact you to arrange an appropriate remedy.

Production Defects

If you are not satisfied with the quality of your product please fill out our Contact Form providing your order ID and a description of the problem.

In some circumstances we may request you provide a photo of the product via email or return the product to us via our Reply Paid address so we can assess the products before we agree to provide you with an appropriate remedy. The products must be returned within 28 days of placing your order and we may also ask you to demonstrate that the problem with the product was not your fault.

Once we identify the problem with the product, our Customer Support Team will contact you to discuss an appropriate remedy, which may include, either a replacement, repair, or refund. Any requests for credits or remakes must be made within 28 days of placing your order.

 

Your Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nine consumer guarantees relate to products you have purchased. These are:

1.            the products must be of an acceptable quality when sold;

2.            the products must be reasonably fit for purpose;

3.            the products must meet the description;

4.            the products must meet any sample or demonstration model and any description provided;

5.            the goods will satisfy any extra promises we have given about them;

6.            we have clear title to sell the products;

7.            no one will try to repossess or take back the products;

8.            the products are free from any hidden securities or charges; and

9.            we will take reasonable steps to provide spare parts and repair facilities for a reasonable time after purchase.

The benefits to you under this Returns Policy are in addition to and do not limit your rights and remedies under the Australian Consumer Law and other laws. The expiry of this Returns Policy 28 days after placing your order does not affect those rights.

 

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